Tips & Tricks

I did not receive order receipt / invoice for my data purchase
For every successful purchase via the App, invoice will be sent to your registered email address. Please check your email inbox and spam folder to confirm. ...
Tue, 14 Aug, 2018 at 2:55 PM
I forgot to enter the Promo Code
We regret to inform you that it is a must to key in then apply the code upon purchase to claim the promotion. There will be no act of compensation if you’ve...
Tue, 4 Sep, 2018 at 8:22 AM
Can I cancel my order since it can't reach on time
Unfortunately as agreed to "Terms On Cancellation & Expiration" before purchase, all successful transaction cannot be cancelled. We also belie...
Wed, 8 Aug, 2018 at 11:34 AM
Is there any new discount or promo code?
From time to time, kindly check our social media platform or via the app (go to the Notification section; the one with the bell icon on top-right corner) to...
Sun, 30 Oct, 2022 at 2:50 AM
I cannot add my credit card
Try to clear the cache or use another web browser.  If still failed, kindly create a ticket or email to support@flexiroam.com
Sun, 30 Oct, 2022 at 2:52 AM
Can you refund the purchased plan if a cheaper plan was found/launched
Unfortunately as agreed to "Terms On Cancellation & Expiration" before purchase, all successful transaction cannot be cancelled or refunded.
Wed, 8 Aug, 2018 at 5:44 PM
My card was declined
Kindly check with the card issuer or use another credit or debit card. You may also proceed to create a ticket or email support@flexiroam.com for further ch...
Sun, 30 Oct, 2022 at 2:53 AM
I cannot checkout my order
In-app - Try to close and clear the app running background, and try it again. If the issue persists, please try to checkout using the website @ www.flexiroa...
Sun, 30 Oct, 2022 at 2:55 AM
The discount code is not working
Please make sure the code is still valid and you've applied for the right package/plan. Please note that discount code and promo code are 2 different t...
Tue, 11 Sep, 2018 at 10:24 AM
My payment is not going through
Kindly check with the card issuer or use another credit card. You may also proceed to create a ticket or email to support@flexiroam.com for further checking.
Sat, 8 Sep, 2018 at 11:13 PM