Tips & Tricks

How much is the delivery charges
The price will be prompted once you've selected the destination country. If you're ordering for standard starter pack, kindly visit https://www.f...
Tue, 21 Aug, 2018 at 3:06 PM
How long it takes before I receive my order
Delivery period are based on type of delivery which is, Express, 3-5 working days or Economy, 7-21 working days and it also depends on location and clearanc...
Sun, 30 Oct, 2022 at 2:18 AM
I haven't receive my order yet so can I still change my delivery address
Please provide us your invoice number to check the status of your order. Please take note that if the order has been created, we won't be able to chang...
Mon, 5 Nov, 2018 at 10:57 AM
Why the delivery charges different from my previous order
Depending on the type of plan you've ordered we may use different delivery option which may deem reasonable and as agreed between participating partner...
Tue, 7 Aug, 2018 at 5:27 PM
How many delivery option do you have
Depending on the plan you've ordered, it may be delivered via Express Mail which takes 3-5 working days or Economy Mail that takes 7-21 working days. T...
Thu, 16 Aug, 2018 at 12:52 PM
Can I choose the delivery option
Unfortunately, for the time being, all delivery option is fixed.
Sun, 30 Oct, 2022 at 2:28 AM
Can you expedite the delivery
Unfortunately the delivery is provided by the 3rd party which we have no control on how long exactly it will takes and how the process will it be.
Thu, 16 Aug, 2018 at 12:44 PM
Can I walk-in and collect the order
All orders will be shipped from our warehouse hence no over-the-counter service is available.
Sun, 30 Oct, 2022 at 2:31 AM
Can you send to P.O Box address
No, unfortunately cannot except those in UAE.
Thu, 16 Aug, 2018 at 12:51 PM
My tracking number is invalid
Perhaps we have provided the tracking number before the forwarder update it into their system. Kindly email to and provide your invoic...
Fri, 17 Aug, 2018 at 8:36 PM