FAQ

Can I ask for a replacement?
Please ensure your Flexiroam X App is up-to-date to proceed with a replacement. Then via the app, tap on Account > Support > Request Replacement. Fill...
Wed, 2 Nov, 2022 at 1:46 AM
What happen to my account once I've replaced the microchip
The account and its details, such as the balance and the validity, remain since the account controls the service while the microchip helps you to get the si...
Wed, 2 Nov, 2022 at 1:47 AM
How do I activate the starter pack
FlexiroamX is easy to activate and use. Please refer to the steps in the user guide provided with the package or visit our FAQ page or Tutorial page.
Tue, 7 Aug, 2018 at 5:18 PM
Do I get charged for any microchip replacement request
First replacement is free if you opt for SIM card while subsequent ones are chargeable. The rates of shipment can be found here under the shipment section.
Wed, 2 Nov, 2022 at 1:51 AM
Is there any promo that is going on currently
There will be promo codes from time to time, so do stay tuned and look out for them at our Facebook page as well as at Flexiroam X App under the notification...
Mon, 6 Aug, 2018 at 2:56 PM
What is SIM Toolkit and where can I find it
The SIM Toolkit is a stand-alone app found on Android devices only. It is located a your Apps Menu with all of your other apps and has an icon similar to th...
Mon, 6 Aug, 2018 at 5:16 PM
Can I do tethering or hotspot using FlexiroamX
Depending on the telco or operator you’ve connected which some may have a restriction on that. In most cases, you should be able to do it with the right con...
Fri, 14 Sep, 2018 at 12:48 PM
Is there any restriction on the purchased data
No restrictions on the data, you can use the data for data voice calls, data messaging, emails and etc.
Mon, 6 Aug, 2018 at 6:52 PM
The app shows invalid when I scan the Starter Pack barcode
Can we have a picture of the microchip 13 digit serial number (SN) in order to check and advise.
Mon, 6 Aug, 2018 at 7:01 PM
How do I know which one is my plan
To check your plan, from the app go to Account then tap at My Plans.
Tue, 7 Aug, 2018 at 5:16 PM